“It is an honor to play our small part in your happiness”

It’s a phrase we use a lot around the NYCWD office, but we take that role seriously, and we mean it!  We treat every client who walks though our door like family.

Check out our latest 5 Star Review on Google from Charles in Raleigh, NC, who found himself in a bind just a few days before the big planned proposal.

“Keith was an incredible partner throughout my diamond-buying process, as he was knowledgeable, experienced, attentive, and incredibly responsive. A friend and professional colleague referred me to Keith, and it turned out to be an outstanding reference. The ring is flawless, and the process was smooth.

As an example of his excellent customer service, a few days before proposing (after I received the stunning ring), I discovered that the ring size was wrong and needed to be adjusted upward. I told Keith, and he insisted on addressing the problem ASAP (even staying late on the Friday before the July 4th weekend). Keith returned the ring to me with time to spare. It was an extraordinary example of customer service. I’ll never forget it.”

~Charles

Raleigh, NC

Contact NYCWD to book your appointment for your custom engagement ring

(212) 719-2214 or Email KS@nycwd.com